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ProSupport Help Desk
ProSupport is a powerful script that enables clients to help themselves. Clients can browse through your Knowledge Base articles, download helpful utilities and tools, view company announcements in real time, or submit a trouble ticket to your support team. ProSupport was built on several key features that are important to maintaining a good relationship with your clients. It is a tool to help you answer your clients questions with ease and efficiency.
Several important features such as email piping, complete ticket management, server scanning, per department registration requirements, template based design for easy customization, and an advanced activity alert program (ProAlert) are all included in the base package to enable you to serve your customers better and faster than ever before.
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