The pdjk-support suite is a full suite of online technical support segments. These segments include: News - The ability to add news to the front page of your support suite and allow users to comment on the news articles. FAQs - Sorted into Categories, Sub-categories, most viewed, newest entries etc. Users can also submit FAQs for administration approval and FAQs can also be commented on similar to the news commenting system. Admins can also include HTML in their FAQs. Support - This allows users to submit support tickets so that a administrator can respond with the help they need, the support ticket can be opened/closed by both the admin and the user. Admins can also include HTML in their entries. Custom fields in the support tickets. E-mail notification about support tickets for admins for individual departments or all departments. Administration Panel ? A very easy to use but in-depth admin panel featuring administration for all of the features in the support suite.
