SupportCalls with Outlook 2.3
Automated helpdesk system with MS Outlook.An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Restrict access to administrative tools, customize email templates, frame predefined answers and reply to emails with a click. Follow the link and free download SupportCalls with Outlook now.
DETAILS
- License: shareware
- Price: Not applicable
- Updated: 16 Mar 2009
- Size: 21.71 MB
- OS: XP/Vista
- Our rating:
- Developer: AssistMyTeam
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SupportCalls with Outlook 2.3 "CLEAN" award
We have tested SupportCalls with Outlook with leading antivirus solutions and we found it to be clean which means that does not contain any form of malware (spyware, viruses, trojans).. We'll test every updated version of SupportCalls with Outlook and the award may be withdrawn, so you should check back this page.
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via outlook outlook open outlook outlook 2000 outlook 2002 outlook 2003 outlook 2007 outlook 97 outlook 98 outlook accessRelated Tags by developer of SupportCalls with Outlook
helpdesk service desk crm customer service sla itil service level agreements sms skype email monitoringFREE TRIAL
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