Vi service desk 4 free download

VI Service Desk 4

Lotus Notes Help Desk

Lotus Notes Help Desk Fully Web and Notes Client enabled; End User Self Help Interface; Custom Personal Settings Analyst and Manager Home Page; Discussion Board for informal exchange of ideas and solutions; Pre-Approved Knowledge Base for both End Users and Analyst/Managers; Bi-directional Correspondence Communication between User and Analyst; Fully documented Audit Trails on all forms; Auto Assignment Rules based on Ticket Category and Location; Multi-level Category creation with view filtering based on location; Auto-Task Assignment of Task Set Templates; Ad Hoc Reporting to create virtually any report; Export any view, chart - report to Excel for increased portability; Distribute news, updates via bulletins company wide or departmentally; Automatically gather your networks hardware and software information; Dynamically pull information from Active Directory; Configure auto-notification/progress updates to End Users; Auto-Escalate based on a wide variety of business rules; Send out warning notifications that a Ticket is endanger of being Escalated; Set up Service Level Agreements for VIP(s); Associate similar tickets for quicker resolution; Specify x and y-axis parameters for robust Excel Chart Reporting; Enter Ticket and Asset Work History; Set automatic email reminders for special tickets; Put a ticket ‘On-hold’ while waiting for information; All VI Service Desk emails can be replied to and sent back to point of origination; Make the VI Service Desk a Mail-in database and assignment criteria when auto-creating tickets; Allow users to create tickets from their Notes Mail; Store all IT related documentation within the Knowledge Library; Send Custom Surveys to groups of your choice; Track Software Licensing and see when you need to re-order; Create custom Approval Workflows for special change requests; Create external Service Level Agreements for Vendors; Generate reports based on Ticket Priority against pre-set benchmarks . Follow the link and free download VI Service Desk now.

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Related Tags by developer of VI Service Desk

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