Public Folder HelpDesk 10.1
Collaborate on helpdesk tickets in OutlookCollaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online. No per user fee. One year of support and upgrades included in the purchase price. FAQ, E-mail thread, Autoadd of callers, Default responsible person, mass e-mailing, Create tickets out of Outlook tasks and appointments and many more features in version 10.1! . Follow the link and free download Public Folder HelpDesk now.
DETAILS
- License: shareware
- Price: $1400 to buy
- Updated: 27 May 2009
- Size: 10.4 MB
- OS: 2000/XP/Vista
- Our rating:
- Developer: kalmstrom.com Business Solutions
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Public Folder HelpDesk 10.1 "CLEAN" award
We have tested Public Folder HelpDesk with leading antivirus solutions and we found it to be clean which means that does not contain any form of malware (spyware, viruses, trojans).. We'll test every updated version of Public Folder HelpDesk and the award may be withdrawn, so you should check back this page.
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Related Tags
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